Return & Refund Policy
Return & Refund Policy
At XEVRON, we want our customers to have a positive shopping experience.
If you need to request a return, please contact us before sending the product back.
Return Requests
To request a return, please contact:
Email: hotel-bilious.5o@icloud.com
Phone: +1 416-555-3827
Please include your order number and information regarding your return request.
Please do not send products back before contacting us and receiving return instructions.
Return Address
Approved returns should be sent to:
XEVRON Returns
716-9471 Yonge St
Richmond Hill, ON L4C 0Z5
Canada
Condition of Returned Items
Returned products should generally be:
- Unused and unworn
- In their original condition
- Free from damage caused by the customer
- Returned with original packaging and accessories, where applicable
Items that have been used, damaged, altered, or returned without authorization may not qualify for a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging, where applicable
Our team will review the information and assist you with an appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the applicable refund will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless otherwise agreed, return shipping costs may be the responsibility of the customer.